Subject: Re: LSM Joining Case Test - Sunny -
From: Sunny - <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 15 Apr 2019 06:39:20 -0400

| | LSM Joining Case Test

Name | Sunny -
E-mail | [email-masked]
Phone Number | (+91) 9990594183
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have chosen the Blurb 4 because the agent took the query of the customer very seriously. Agent asked for the address so that he could get the tickets on time and deliver on the correct address. Agent also provided the website's URL as well so that customer can update the address from his end. The agent also ensured the customer that he will receive the tickets once the seller get it. The agent also informed that he will  get notification that his tickets have been shipped to the provided address along with the link to track the order. Apart from that, agent also informed the customer that someone should be there to sign for the delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service provides the information to the customer with  the resources available to them but a great customer service goes beyond the limit and try to resolve the query of the customer instantly.
A good customer service also resolves the concern of the customer but a great customer service makes it exceptional because the thing that matters is not what you say, but how you say.

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