Subject: Re: LSM Joining Case Test - Sanup Sadanandan
From: Deeksha Dadu <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 13 Apr 2019 07:06:03 +0000

Seems fine. Is Urvika there for interview? Once she has interviewed, call me so that I can take final interview. If she is not there, call me, I can interview

Sent from my iPhone

On 13 Apr 2019, at 12:19, Sanup Sadanandan <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Sanup Sadanandan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9711046218
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    As the customer is travelling in two days for the event, Blurb 4 meets the customer requirement. We can change the shipping address on customer's behalf so that the tickets can be delivered to the hotel address. We can also ask the customer for his phone number or hotel reservation desk phone number in order to contact him once the tickets are shipped. Also, we are providing the self help (http://www.viagogo.com/Help/76) service to the customer so that he can change the address himself. Once he is logged into the account, he can also take out the printout of tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   There is a thin line between good and great customer service. We can make customer's day good by providing the information that he or she is looking for. However, we can make it great by providing additional help for example by providing self help services, asking customer for additional help, re-confirming whether he or she satisfied with the response received. Serving a customer with a smile leaves a great impression on the customer which makes his or her experience from good to great.

You can edit this submission<https://www.jotform.com/edit/4309473540387648719?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.