Subject: Re: LSM Joining Case Test - Nitin Kocher
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 12 Apr 2019 08:45:31 +0000

Reject

From: Nitin Kocher <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 12 April 2019 at 2:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Virat Joshi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Nitin Kocher

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Nitin Kocher
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9873799080
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Hi

According to me this blurb is correct to provide the correct information to the customer as customer is asking for the tickets of Lada gaga.In this content in am ensuring the customer that you will get the tickets on time but before providing the tickets i ask the customer for the certain details as address confirmation where he or she needs to get the tickets delivered and as per the information from customer he provided his hotel address to get the tickets delivered and i inform the customer as you are travelling after two days we will coordinate with you accordingly and delivered the tickets . I am  ensuring him that you will get the tickets at your hotel address on time once you reached there and we will sent the tickets throught our shipment services and should not be facing any issues while receiving the tickets.

So accordingly I have provided the services to the customer from start to end and he was happy with my services .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me if you are providing the good service to  the customer where you will be appreciated at the service level you have provided but if you have misssed something at your closing part  you might not be appeciated from your client end  which you are working for but if you have provided the great service to the customer from the starting information to end information where you will be appreciated from the client or organization which you are working for and from the customer itself.So always provide the correct inform to customer while delivering the services.

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