Subject: Re: LSM Joining Case Test - Parshu ram sharma
From: Parshu ram sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 10 Apr 2019 09:42:38 -0400

| | LSM Joining Case Test

Name | Parshu ram sharma
E-mail | [email-masked]
Phone Number | (+91) 9560134085
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Proper assurance was given to the customer on email that customer will get the tickets on time before the event date.
Customer was asked to update her correct address and the receiver details in case she is not available.

Customer was provided with the link from where he/she can update the address and also provided with all the steps to follow like signin to viagogo account and locate the order under "purchases".

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good and great customer services is the feedback given by customer who take the service from the company.
In good customer service person use proper tenses, verbs and use correct sentence formation while assisting customer whereas the great customer service is satisfying, for us to hear and customer to say. Term 'great' itself define something exceptional and remarkable.
Customer will always look for the same person if he had provided the great service in the past.

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