Subject: Re: LSM Joining Case Test - preeti kotnala
From: preeti kotnala <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 10 Apr 2019 06:26:01 -0400

| | LSM Joining Case Test

Name | preeti kotnala
E-mail | [email-masked]
Phone Number | (7678) 307089
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The blurb 4 would be an appropriate response as the associate is detailing the customer for all the mandatory information needed like Country, Name, Or City Name and is being precisely accurate for the customer to track the order by providing the link http://www.viagogo.com/Help/76. The key point to amend in the blurb could be mentioning the e-tickets which could be available for download and printed for easy access.

Another amend that can serve the blurb could be asking for a contact number or the updated phone number on customer's account in case we need to contact the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service serves the call, great customer service serves the customer.
Great customer service could a memorable experience for the customer or to atleast end the call on a healthy and pacified note.
Great customer service should include a resolution to the cause where verbal nods, interaction and communication serve as key factors.

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