Subject: Tech Support Candidate - Pravesh Kumar
From: Pravesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 08:41:10 -0500

| | Tech Support Test

Name | Pravesh Kumar
E-mail | [email-masked]
Phone Number | (110076) 9654729700
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vsm technologyes | Customer support engineer | Till now | 17000
Previous Employer 1 | Tcns limited | Desktop support | July 2020 | 19000
Previous Employer 2 | Softage software solutions | It executive | 30 Oct 2017 | 29000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Put the release renew command  check the ip ping the www.google.con check the internet canectivity
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the bluetooth of speaker and open mobile bluetooth searching bluetooth name of speaker connect the speaker
What according to you makes you a good candidate for customer service or technical support job? | Provide support shortly
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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