Subject: Tech Support Candidate - Mohammad Merajuddin
From: Mohammad Merajuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 08:29:01 -0500

| | Tech Support Test

Name | Mohammad Merajuddin
E-mail | [email-masked]
Phone Number | (958) 2123160
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Codecompass | Production support engineer | Na | 27000
Previous Employer 1 | Ageis | Sr. Executive | Apr-2018 | 23000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problem can be solved by restarting the device.
Make sure that internet connection works.
Check if the website is down for everyone or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swap down from the top of the screen
Make sure Bluetooth is on
Touch and hold Bluetooth
In the list of paired device, tap a paired device.
When your phone and the Bluetooth device are connected, the device shows as connected.

What according to you makes you a good candidate for customer service or technical support job? | Good knowledge and soft skills makes me good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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