Subject: Tech Support Candidate - Vineeta Sharma
From: Vineeta Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 08:05:34 -0500

| | Tech Support Test

Name | Vineeta Sharma
E-mail | [email-masked]
Phone Number | (91) 7983019107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sultanpur, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Allianz worldwide partner | product support | 29/11/2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will use the below process for troubleshooting:

1. Use a website down checker.
2. Use a ping checker.
3. Run step-by-step diagnostics.
4. Conduct a traceroute.
5. Use network and website monitoring software.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps to connect Bluetooth speaker to mobile phone:

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on speaker that makes it discoverable - it's often a button with a Bluetooth symbol on it.
6. On mobile select speaker and that's it, you're connected!

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. Good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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