Subject: Re: Tech Support Candidate - ankur agarwal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 26 Jan 2021 05:44:36 -0700 (MST)

His last was 5.5 lpa 
Now he is expecting hike 
that means more than 45000/- in hand 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Jan, 2021, at 17:40, Deeksha Dadu <[email-masked]> wrote: 

How much is salary expectation? 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 26 January 2021 at 5:20 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - ankur agarwal 

Hi Ma'am, 

He don't have client tech support experience 
He has supported internal IT and after that he was in simple customer support 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Jan, 2021, at 16:34, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Clarify what tech support experience he has and if he will fit in our budget 

From: ankur agarwal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 26 January 2021 at 12:54 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - ankur agarwal 

	

	
	
			Tech Support Test 
		
	Name 	ankur agarwal 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7828242113 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Vedantu Innovations 	Sr.Associate 	31-07-2020 	45000 
Previous Employer 1 	BYJUS 	Associate 	12-12-2019 	52000 
Previous Employer 2 	Cubelelo.com 	Associate 	31-12-2018 	35000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check if the Internet is working fine or not by opening any other website. 
It the other website also does not work, I will troubleshoot for the internet by checking the cables, wifi router, modem depending on the network setup. 

If other website is opening up then there might be issue with NDTV website, I will try to open in any other browser or device if available. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Switch on the Bluetooth speaker. 
2.Open the Bluetooth settings on the phone. 
3.Search for new devices. 
4.Tap and connect to the Bluetooth speaker when 
it shows up in the search. 
5.Check if the connection is successful. 
	What according to you makes you a good candidate for customer service or technical support job? 	1.I feel satisfied when I am able to help a customer with his/her needs. 
2.I am able to learn things quickly which helps with understanding new technology. 
3.I am pretty tech savvy which helps me to guide the customer with technical issues. 
4.I can keep my cool when the customer is irritated or angry. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5