Subject: Re: Tech Support Candidate - Vaibhav Kumar Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 26 Jan 2021 05:42:48 -0700 (MST)

Bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Jan, 2021, at 17:38, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Vaibhav Kumar Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 26 January 2021 at 4:48 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vaibhav Kumar Singh 

	

	
	
			Tech Support Test 
		
	Name 	Vaibhav Kumar Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9315726314 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Greater Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	ECIL 	Technical Oficer 	April 2019 	25 thousand 
Previous Employer 2 	Maxworth electronics systems pvt ltd 	AM(Support) 	Aug 2020 	35 thousand 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) I will check the either website URL is correct or not. 
2)I will check either website is down for every or not. we can check the same at "Down for everyone or just me" then check results. 
3)I will check browser settings and firewall settings. It may be blocked from firewall etc 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) touch and hold the bluetooth deice 
2) check pair for new devices check under available devices 
3) tap on the names of bluetooth device you want to connect 
4)follow if any on-screen instruction 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 6 years of working experience in the field of technical support to various clients with knowledge of CCNA. 
I have experience in the field of Network L2 level, Wireless/Handheld devices both windows and android,Application support,Servers Installation and commissioning and can run some basic queries on SQL. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4