Subject: Re: Tech Support Candidate - LYNETTE PATNAYAKUNI
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 26 Jan 2021 05:33:06 -0700 (MST)

Wrong number 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Jan, 2021, at 16:41, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: LYNETTE PATNAYAKUNI < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 25 January 2021 at 7:48 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - LYNETTE PATNAYAKUNI 

	

	
	
			Tech Support Test 
		
	Name 	LYNETTE PATNAYAKUNI 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9810801480 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	DELHI 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Linux 
Networking - basic 
Networking - advance 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Altran Technologies 	Network Engineer 	December 2019 	40000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) Will first make sure that the internet connection is up. 

2) Will then check the error code I'm getting, based on that I'll further troubleshoot 
-could be a gateway error 
-could be an access denied 
-could be the DNS query isn't resolving etc 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Will switch on the Bluetooth of the mobile phone and switch on the bluetooth speaker. 
2)On phone will check the list of new devices available and will then connect to the speaker. 

	What according to you makes you a good candidate for customer service or technical support job? 	My undergraduate and post graduation degree is relevant to the job I'm applying for. Moreover, I've 4 years of experience in the technical support job itself, hence I feel I'm a good candidate for the same. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5