Subject: Re: Tech Support Candidate - Anshul Sharma
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 26 Jan 2021 12:09:00 +0000

Lets try again later

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 26 January 2021 at 5:06 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Anshul Sharma

Busy on another call

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 26 Jan, 2021, at 15:51, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Have serious doubts about his English but check once

From: Anshul Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 26 January 2021 at 1:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anshul Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anshul Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8839949028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Chhindwara (Madhya Pradesh)
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
AWS cloud,Devops
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Wipro Technologies      Technical support engineer      3 July 2020     12000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- first of all I will go to the browser settings and check if company is using any proxy or not.
2- Then I will go to the firewall settings in security and management in out local system and check the inbound and outbound rules settings
3 If we are still getting the problem then it might be a problem with java script then I will update the version of java and resolve the issue.
4- if we are still getting the same error we should clear the caches and history of browser and then restart the browser and access the link it will resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- firstly I will turn on my bluetooth speaker and then turn on the blutooth of the speaker by holding the button for a while and it will automatically turned on
2- then I will go to my mobile settings and turn on the bluetooth of my mobile then it will automatically search for all the nearby bluetooth devices then I will click on the name of my bluetooth speaker to connect it.
3- then I can set volume settings according to my need.
What according to you makes you a good candidate for customer service or technical support job? As a part of the same profile for 1.2 years I have been experienced with some good exposure and along with it I am certified AWS solutions architect and going through devops right now and also have good command in Networking and hardware.
On a scale of 1 - 5 please rate your fluency in spoken English  4