Subject: FW: Tech Support Candidate - Vaibhav Kumar Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 26 Jan 2021 12:08:02 +0000

First round

From: Vaibhav Kumar Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 26 January 2021 at 4:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vaibhav Kumar Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vaibhav Kumar Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9315726314
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Greater Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     ECIL    Technical Oficer        April 2019      25 thousand
Previous Employer 2     Maxworth electronics systems pvt ltd    AM(Support)     Aug 2020        35 thousand
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) I will check the either website URL is correct or not.
2)I will check either website is down for every or not. we can check the same at "Down for everyone or just me" then check results.
3)I will check browser settings and firewall settings. It may be blocked from firewall etc
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) touch and hold the bluetooth deice
2) check pair for new devices check under available devices
3) tap on the names of bluetooth device you want to connect
4)follow if any on-screen instruction
What according to you makes you a good candidate for customer service or technical support job? I have 6 years of working experience in the field of technical support to various clients with knowledge of CCNA.
I have experience in the field of Network L2 level, Wireless/Handheld devices both windows and android,Application support,Servers Installation and commissioning and can run some basic queries on SQL.
On a scale of 1 - 5 please rate your fluency in spoken English  4