Subject: Tech Support Candidate - Sumit Kumar
From: Sumit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 06:46:24 -0500

| | Tech Support Test

Name | Sumit Kumar
E-mail | [email-masked]
Phone Number | (91) 9254550045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance Jio Infocomm Ltd. | Assistant Manager | | 30000
Previous Employer 1 | R.I. Networks Pvt Ltd | Senior Sales Executive | |
Previous Employer 2 | DEN Networks Pvt Ltd | Technical Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my internet connection if it is working fine then I will trouble shoot the problem by right click on network icon.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- turn on bluetooth speaker
- on mobile phone bluetooth
- search for speaker name in bluetooth settings
- pair by entering code
- Enjoy your music!!!

What according to you makes you a good candidate for customer service or technical support job? | I love solving problems of customers without wasting their time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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