Subject: FW: Tech Support Candidate - LYNETTE PATNAYAKUNI
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 26 Jan 2021 11:11:01 +0000

First round

From: LYNETTE PATNAYAKUNI <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 January 2021 at 7:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - LYNETTE PATNAYAKUNI

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    LYNETTE PATNAYAKUNI
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9810801480
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      DELHI
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Linux
Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Altran Technologies     Network Engineer        December 2019   40000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) Will first make sure that the internet connection is up.

2) Will then check the error code I'm getting, based on that I'll further troubleshoot
-could be a gateway error
-could be an access denied
-could be the DNS query isn't resolving etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Will switch on the Bluetooth of the mobile phone and switch on the bluetooth speaker.
2)On phone will check the list of new devices available and will then connect to the speaker.
What according to you makes you a good candidate for customer service or technical support job? My undergraduate and post graduation degree is relevant to the job I'm applying for. Moreover, I've 4 years of experience in the technical support job itself, hence I feel I'm a good candidate for the same.
On a scale of 1 - 5 please rate your fluency in spoken English  5