Subject: FW: Tech Support Candidate - Gaurav Chaudhary
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 26 Jan 2021 11:09:25 +0000

First round

From: Gaurav Chaudhary <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 January 2021 at 8:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Gaurav Chaudhary

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Gaurav Chaudhary
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9650176324
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi(Saket)
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix daksh India pvt ltd  Sr. Representative      Still working
Previous Employer 1     NA      NA      NA
Previous Employer 2     NA      NA      NA
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will update my browser.
2. I will clear browsing history of the browser.
3. I will enable cookies.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn ON bluetooth of headset.
2. Go to phone settings.
3. Click on bluetooth option and turn ON the bluetooth.
4. Find the name of the bluetooth headset.
5. Click on connect option against the name of the headset name.
6. Phone and headset will be connected.
What according to you makes you a good candidate for customer service or technical support job? I am tech savy and is working in the process called Audible where we provide technical support to Audible customers on iOS, Android and Windows devices.
On a scale of 1 - 5 please rate your fluency in spoken English  3