Subject: FW: Tech Support Candidate - Shivam kumar Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 26 Jan 2021 11:06:31 +0000

First round

From: Shivam kumar Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 January 2021 at 10:44 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shivam kumar Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shivam kumar Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7683003170
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na      Na      Na      Na
Previous Employer 1     Convergys       TSA-1   Apirl   22000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  - I will check my internet connection.
- if my computer is active on internet then I will clear all the cookies and cached data.
- above both statments are enough to open a website
Please list the steps to connect a Bluetooth speaker to your mobile phone.      - I'll scroll down my toogle and switch on my bluetooth
- then search for my bluetooth device and pair it accordingly
What according to you makes you a good candidate for customer service or technical support job? - previous technical support experience
- international chat experience
- management degree holder in customer service majorly
On a scale of 1 - 5 please rate your fluency in spoken English  4