Subject: FW: Tech Support Candidate - Anoop M L
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 26 Jan 2021 11:05:43 +0000

First round

From: Anoop M L <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 January 2021 at 11:27 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anoop M L

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anoop M L
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (89210) 61840
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Kochi, Kerala
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Bodha Innovation Labs   Junior Developer        August 2020     20000
Previous Employer 1     RR Donnelley and Sons   Process Associate       May2019 15000
Previous Employer 2     QAgate Technologies     Application Support     August 2017     15000
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check what the error is, whether its from the server side or from our system side. If the problem is from the server side means if the site is down or error like Internal server error(500) then I can't do any thing. If its from our side then , need to check the internet connection, also need to verify whether I entered the correct site address.
Then try again the website after clearing the cookies and cache.
Some times it shows error due to low speed of the internet and the request time will end which leads to time out error. In that case need to check the internet connection speed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      First need to switch on the Bluetooth of the Mobile and then switch on the for the speaker too, then search for the speakers Bluetooth in the mobile.
If the speakers name shown in the list then click on the name so that it can be paired.
After pairing both the devices be connected and try to test it using by playing some song, check whether its playing through the speaker.
What according to you makes you a good candidate for customer service or technical support job? I know how to deal with the customer. I am having experience in that. Its our responsibility to make a rude customer happy, that I have that ability. I am a good team player. I am good at learning new things related to technical support process.
On a scale of 1 - 5 please rate your fluency in spoken English  4