Subject: Tech Support Candidate - Vijay Mamidi
From: Vijay Mamidi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 06:05:17 -0500

| | Tech Support Test

Name | Vijay Mamidi
E-mail | [email-masked]
Phone Number | (91) 7652918121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | UBlock
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis | Team leader | Feb 15 | 35
Previous Employer 1 | Teleperformance | Team leader | Nov 2020 | 29
Previous Employer 2 | Aegis | Executive | Aug 2018 | 18

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Before that i can restart the system and clear the browser history webhost server is blocking the particular IP address of ISP, Otherwise 3rd party websites are blocking the server IP address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.first i can known the Bluetooth speaker user manual.
2.On the mobile phone, drop down or up the notification panel and check the Bluetooth settings
3.Long press the Bluetooth icon,then turn up or on the Bluetooth toggle.
4.Scan the device.
Bluetooth device from the list of devices found the after the scan.
5.Pair and connect the Bluetooth speaker, the device will be listed paired devices.

What according to you makes you a good candidate for customer service or technical support job?

1.I have good skills in technical troubleshoot.

2.And good experience (6 years) customer service.

3.And moreover degree in technical backgrounnd.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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