Subject: FW: Tech Support Candidate - ankur agarwal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 26 Jan 2021 11:04:40 +0000

Clarify what tech support experience he has and if he will fit in our budget

From: ankur agarwal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 26 January 2021 at 12:54 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - ankur agarwal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    ankur agarwal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7828242113
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vedantu Innovations     Sr.Associate    31-07-2020      45000
Previous Employer 1     BYJUS   Associate       12-12-2019      52000
Previous Employer 2     Cubelelo.com    Associate       31-12-2018      35000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check if the Internet is working fine or not by opening any other website.
It the other website also does not work, I will troubleshoot for the internet by checking the cables, wifi router, modem depending on the network setup.

If other website is opening up then there might be issue with NDTV website, I will try to open in any other browser or device if available.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Switch on the Bluetooth speaker.
2.Open the Bluetooth settings on the phone.
3.Search for new devices.
4.Tap and connect to the Bluetooth speaker when
it shows up in the search.
5.Check if the connection is successful.
What according to you makes you a good candidate for customer service or technical support job? 1.I feel satisfied when I am able to help a customer with his/her needs.
2.I am able to learn things quickly which helps with understanding new technology.
3.I am pretty tech savvy which helps me to guide the customer with technical issues.
4.I can keep my cool when the customer is irritated or angry.
On a scale of 1 - 5 please rate your fluency in spoken English  5