Subject: Re: Tech Support Candidate - Parveen Pal Parveen
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 26 Jan 2021 03:59:02 -0700 (MST)

Bad English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Jan, 2021, at 15:44, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Parveen Pal Parveen < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 26 January 2021 at 2:36 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Parveen Pal Parveen 

	

	
	
			Tech Support Test 
		
	Name 	Parveen Pal Parveen 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9711124860 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Speakers & Audio 
AS400 technology 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TCS 	ITA 	Currently working 	42,000 approx 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will refresh the webpage to get the same page again. 

If that would not work then I will check for internet connection is connected or disconnected. 

If internet was connected then I will check if this is only browser related or page related issue. I will try to open the same link in some other Browser. 

If all the above steps got failed, I will reboot the system and try again to get the page. 

At last, I will inform the technical team to look for the issue. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Make the Mobile Bluetooth turn ON. 
2. Make sure to turn on the Bluetooth mode in 
speaker. 
3. Search for the Bluetooth devices near by you 
using mobile Bluetooth. 
4. Choose the Speaker Bluetooth name from all 
available devices and connect to that. 
5. This will connect your mobile device to Bluetooth 
speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	My problem solving skills and expertise in my working domain. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4