Subject: Re: Tech Support Candidate - Vijil Pillai
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 26 Jan 2021 03:56:02 -0700 (MST)

Hi Ma'am, 

His spoken is excellent 
He is an immediate joiners 
Having Tech experience too 
Last Salary was 36000/- 
Expecting same 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Jan, 2021, at 15:39, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Vijil Pillai < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 26 January 2021 at 3:10 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vijil Pillai 

	

	
	
			Tech Support Test 
		
	Name 	Vijil Pillai 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8802947693 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Dilshad garden 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
CSAT 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 	Na 	Na 	Na 
Previous Employer 1 	Denave India Pvt Ltd 	Tele account manager 	15 October 	36000 
Previous Employer 2 	Iqor 	Senior executive 	13 August 	30000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I am going to check my Internet connection is working properly or not if yes then I am going to remove history from browser and my computer for that first I will open run tool then need to type recent then I will remove all the history from there and then try again. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First turn on your Bluetooth speaker after that go to setting in mobile phone click on Bluetooth option then search for now device select your your device from there and it’s connected 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a good listener so what customer want to explain I can understand and accordingly I can assist him/her and with my technical experience I can easily provide him a good technical support. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4