Subject: Re: Tech Support Candidate - Rinky Garg
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 26 Jan 2021 03:47:55 -0700 (MST)

Her Spoken is ok 
Her last salary is 35000/- 
Expecting hike on it 
Can join immediately 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Jan, 2021, at 19:40, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Rinky Garg < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 25 January 2021 at 7:37 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rinky Garg 

	

	
	
			Tech Support Test 
		
	Name 	Rinky Garg 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8376029787 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Software 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	QDC 	Customer success manager 	25 Oct 2020 	35000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will do some troubleshooting steps. 
- will see if internet connection is fine. 
- I will read the error occurred and see if it can be solved. Ex: if it asks to confirm risk, then I will click on accept risk. 
- will check if there is any popup blocked beside url bar, then I will allow it. 
- will check browser settings (say for Chrome) if the site has been disabled then i will allow it. Also we can try opening the site on different browser. 
- try prefixing HTTPS:// before the URL. 
- there can also a downtime on the website server as well, which we can't control that only website developers can resolve. 
I hope that we will come to some conclusion by following above steps. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	- press and hold the power button on the bluetooth speaker so that it come in pairing mode. It generally flashes a light rapidly when it is in pairing mode, means now you can discover it as a bluetooth device on your phone. 
(Or there can be a specific pairing button, you need to press and hold it). 
- then open your phone settings -- open bluetooth device -- search for new device amd let ot scan the new device -- select your bluetooth device name when it comes in the list of available device. And select it to start pairing. 
And we are done. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have been working in a same domain for almost 3 years. I am quite empathetic to my customers and do my best to solve their problem and ensure customer satisfaction. 
I was known for my dedication towards my job in my previous job. 
I am good at troubleshooting, and defect testing & I am always ready to learn something new in order to meet situational demands. So, I believe I am a good candidate for this role. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4