Subject: Re: Tech Support Candidate - Sahil Soni
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 26 Jan 2021 03:40:26 -0700 (MST)

switched off 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Jan, 2021, at 19:18, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sahil Soni < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 25 January 2021 at 7:09 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sahil Soni 

	

	
	
			Tech Support Test 
		
	Name 	Sahil Soni 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9990187373 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Rohini Sector 18 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Concentrix Daksh 	Operations Representative 	3rd December 2020 	18,000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1: Ask the customer that does he have any other browser? 
Step 2: Clear the cookies from the browser settings? 
Step 3: If the issue is still not resolved then reset the browser after taking Vincent from the customer and explaining that resetting the browser will delete all the search history, bookmarks and the passwords that he has currently stored on the browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1: Get the Bluetooth speaker into pairing mode. 
Step 2: Open settings on the mobile phone —> go to Bluetooth settings —> Search for new devices 
Step 3: Ince you see the device name in the search tap on the name and pair the device. 
	What according to you makes you a good candidate for customer service or technical support job? 	Having a prior experience in dealing with US customers makes it easy for me to understand the issue. 
Having a good computer knowledge makes my work easy to troubleshoot the issue customer is facing. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5