Subject: FW: Tech Support Candidate - Arushi Mehra Arushi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 26 Jan 2021 10:27:38 +0000

First round

From: Arushi Mehra Arushi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 26 January 2021 at 9:30 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Arushi Mehra Arushi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Arushi Mehra Arushi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8894116224
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Uttam nagar west, new delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech mahindra pvt ltd   Technical support associate     10 march        24000
Previous Employer 1     Excited broadband pvt ltd       Technical support associate     30 may 2018     12500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  - I will ask and check url and try on my end to check if it's the issue with the website server or only issue at the customer's end

- if the website is working on my end then I will ask the customer to clear cache and cookies and then check on another browser

- Try to access the website using another internet connection, if issue still persist then

- check the ip address of the website by using the command prompt window by using the nslookup command
- tracert (website)
- tracert (ip address of website)

- check the router configuration if any services or website allowed or blocked on router

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to phone settings
Bluetooth > turn on Bluetooth > connect to the speaker Bluetooth
What according to you makes you a good candidate for customer service or technical support job? I am a good listener with good problem solving skills and I like to work on different technology.
Currently I am working as L2 network support associate in Tech Mahindra Pvt Ltd. I got the promotion exactly 8 months after joining the organization because of good troubleshooting skills.
On a scale of 1 - 5 please rate your fluency in spoken English  5