Subject: FW: Tech Support Candidate - Vijil Pillai
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 26 Jan 2021 10:09:11 +0000

First round

From: Vijil Pillai <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 26 January 2021 at 3:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vijil Pillai

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vijil Pillai
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8802947693
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Dilshad garden
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
CSAT
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na      Na      Na      Na
Previous Employer 1     Denave India Pvt Ltd    Tele account manager    15 October      36000
Previous Employer 2     Iqor    Senior executive        13 August       30000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I am going to check my Internet connection  is working properly or not if yes then I am going to remove  history from browser and my computer for that first I will open run tool then need to type recent then I will remove all the history from there and then try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First turn on your Bluetooth speaker after that go to setting in mobile phone click on Bluetooth option then search for now device select your your device from there and it’s connected
What according to you makes you a good candidate for customer service or technical support job? I am a good listener so what customer want to explain I can understand and accordingly I can assist him/her and with my technical experience I can easily provide him a good technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  4