Subject: Tech Support Candidate - Smita Tiwari
From: Smita Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 04:27:50 -0500

| | Tech Support Test

Name | Smita Tiwari
E-mail | [email-masked]
Phone Number | (201301) 8920991968
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 63
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Team handling

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bpo convergence | Team leader | Still working | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check internet connection whether it is properly connected or not if still I am unable to open the website then will try to open on incognito window

Please list the steps to connect a Bluetooth speaker to your mobile phone.

At very first, Swipe down the screen from top or bottom as per mobile compatibility ,then turn on the Bluetooth the touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
Now phone and the Bluetooth device have been connected.

What according to you makes you a good candidate for customer service or technical support job? | As per my opinion, understanding the customer's VOC and providing them a appropriate resolution makes me a good candidate to get this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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