Subject: Tech Support Candidate - Naresh Kumar
From: Naresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 04:17:02 -0500

| | Tech Support Test

Name | Naresh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9310215743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | mayur vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | dhoot infrastructure projects limited | AM | 07-07-2020 | 56000
Previous Employer 1 | Exl Services pvt ltd | Senior assosiate | 01-06-2013 | 31500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would read the error message and follow the instructions in the error message, a site usually doesn`t open due to either a bad internet connection with very low or no connectivity or it`s server can be down. In my second attempt, I would check if the same site opening another browser as sometimes browsers are the culprit.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker on.
2. Turn on the Bluetooth mode in your mobile phone.
3. search for the Bluetooth speaker in your mobile
4. Press connect and pair when found

What according to you makes you a good candidate for customer service or technical support job? | I am a technical person with good communication skill hence I am suited for the technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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