Subject: Tech Support Candidate - Archana Malviya
From: Archana Malviya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 04:13:13 -0500

Tech Support
Test

Name

Archana
Malviya

E-mail

[email-masked]

Phone Number

(91) 9340463072

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mukherjee nager delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

First source pvt LTD bhopal
mp

Technical support

2017

10000

Previous
Employer 2

Falcon force pvt LTD gurgaon haryana

Operation executive

2020

15000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

The problem only happens with
certain websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer, and try to open the site you
were having problems with.

If the site works in another browser, see The problem only happens in particular
browser

If the site doesn't work in another browser, check out The problem happens in
all web browsers.

The problem only happens with certain websites

If you see any of these error messages, it might just be a problem with browser
cache:

The connection was interrupted

The connection was reset

The connection has timed out

Try clearing browser cookies and cache

Do these steps and then reload the website you're having trouble with.

Click History and select Clear Recent History….

select both Cookies and Cache. Make sure other items you want to keep are not
selected.

Click Clear Now.

If clearing  cookies and cache didn't work, it's probably a sign that there is
a problem with the website itself. In that case you'll just have to wait for it
to get fixed. With big sites like Twitter or Facebook this may only be a few
minutes.

If you don't see any of the error messages above, check to see if any of the
specific problems below match what you see:

The website loads but doesn't work properly

If the

Websites look wrong or appear differently than they should

Fix problems that cause images to not show

Fix common audio and video issues

Websites show a spinning wheel and never finish loading

Fix login issues on websites that require a username and password. You may
receive an error similar to We were unable to process your login request or An
unspecified error has occurred when you attempt to sign in to websites with your
username and password, or the login may simply fail.

The problem only happens on a secure (https) website

Look at the web address in the location bar. Does it start with https:// (notice
the "s")?

For a "Secure Connection Failed" or "Did Not Connect: Potential Security Issue"
error page, see Secure connection failed and Firefox did not connect.

If another web browser works just fine,

if you experience connection problems after updating browser

If you see the following error messages, browser is trying to access the
Internet through a proxy server:

The proxy server is refusing connections

Unable to find the proxy server

If you connect to the Internet through a proxy, compare Firefox's settings to
Internet Explorer's — see Microsoft's guide to proxy settings.

To check your connection settings in Firefox:

The Connection Settings dialog will open.

Change your proxy settings

The problem happens in all web browsers

This is probably a problem with your Internet connection.

Other, less common problems

A website reports that  outdated, incompatible or not supported

A plugin has crashed .

Malicious website errors - If you see a "Suspected Attack Site!" or "Suspected
Web Forgery!

The page isn't redirecting properly - This problem can be caused by problems
with cookies. See Websites say cookies are blocked - Unblock them for more
information.

If you get a File not found error, try the troubleshooting steps

Troubleshoot extensions, themes and hardware acceleration issues to solve common
Firefox problems

Troubleshoot Firefox issues caused by malware

Content Encoding Error - If you get the error message Content Encoding Error or
The page you are trying to view cannot be shown

Check the settings of any Internet security applications you use (including
firewalls, anti-virus or anti-spyware programs, and privacy protection
programs).

You should try to remove any permissions those applications , and then add them
again. For program-specific instructions for a number of applications, see
Configure firewalls so that Firefox can access the Internet.

Follow the Standard troubleshooting steps.

This address is restricted - This error occurs when you are attempting to
connect to a web server on a port that is reserved for another application. If
the website you are trying to visit contains a colon followed by a number in its
address.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings.

Tap the Bluetooth option.

Turn on Bluetooth.

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it's often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

After your speaker is paired – the technical term for connecting two
Bluetooth devices – you won’t need to go through that set-up again. Just
make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate
for customer service or technical support job?

Tendency
to be friendly, approachable, and easy to get along with. ... This position
calls for people that display this trait more prominently than most people. The
ideal candidate usually embraces the opportunity to try new ways of doing
things.

On a scale of 1 - 5 please rate your fluency in spoken
English

3