Subject: Tech Support Candidate - Parveen Pal Parveen
From: Parveen Pal Parveen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 04:06:07 -0500

| | Tech Support Test

Name | Parveen Pal Parveen
E-mail | [email-masked]
Phone Number | (+91) 9711124860
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
AS400 technology

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | ITA | Currently working | 42,000 approx
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will refresh the webpage to get the same page again.

If that would not work then I will check for internet connection is connected or disconnected.

If internet was connected then I will check if this is only browser related or page related issue. I will try to open the same link in some other Browser.

If all the above steps got failed, I will reboot the system and try again to get the page.

At last, I will inform the technical team to look for the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make the Mobile Bluetooth turn ON.
2. Make sure to turn on the Bluetooth mode in
speaker.
3. Search for the Bluetooth devices near by you
using mobile Bluetooth.
4. Choose the Speaker Bluetooth name from all
available devices and connect to that.
5. This will connect your mobile device to Bluetooth
speaker.

What according to you makes you a good candidate for customer service or technical support job? | My problem solving skills and expertise in my working domain.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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