Subject: Tech Support Candidate - Lalit Kumar
From: Lalit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 03:51:28 -0500

Tech Support
Test

Name

Lalit
Kumar

E-mail

[email-masked]

Phone Number

(91) 9654663665

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Chattarpur Delhu

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Dreamfolks

Se executive

40000

Previous
Employer 1

Pine labs

Sr Tech support executive

25000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check Internet connection first.

Check the URL

Check Firewall

Check website proxy

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on the speaker Bluetooth First

Search the Speaker bluetooth connection

Match mobile phone bluetooth with speaker bluetooth

Enter Password (If Required)

What according to you makes you a
good candidate for customer service or technical support job?

Who will resolve the customer query in a well manner and make
a seamless connection with customer which will help to customer satisfaction and
organization growth as well.

On a scale of 1 - 5 please rate your
fluency in spoken English

3