Subject: Tech Support Candidate - Dhiraj Saroha
From: Dhiraj Saroha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 03:38:44 -0500

| | Tech Support Test

Name | Dhiraj Saroha
E-mail | [email-masked]
Phone Number | (+91) 9996665103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech Private Ltd | L1 support Engineer | 1st March 2021 | 15,330
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I'll check for proper network connectivity i.e. connection to the WiFi/LAN network.
If its working fine I'll check if its showing that error on that particular website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth device.
Turn on Bluetooth of my mobile phone.
Search for device and then pair.

What according to you makes you a good candidate for customer service or technical support job? | I've been handling customer escalations over call as well as mail for 1 and a half year now.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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