Subject: Tech Support Candidate - Anand Tiwari
From: Anand Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 03:14:20 -0500

| | Tech Support Test

Name | Anand Tiwari
E-mail | [email-masked]
Phone Number | (+91) 9522202104
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jabalpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Telecommunication

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NOKIA | Senior Engineer | 8 March | 34000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check my data connection. Then also check plan validity.. then I'll check the browser and IP settings and after that I'll check lan cable if applicable or nic card also..
Take trace

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on mobile and speakers bluetooth and long press the button and search from my mobile then I'll select the bluetooth name and pair the device
What according to you makes you a good candidate for customer service or technical support job? | My technical skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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