Subject: Tech Support Candidate - Ashok Kumar
From: Ashok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 03:11:00 -0500

| | Tech Support Test

Name | Ashok Kumar
E-mail | [email-masked]
Phone Number | (+91) 9454384710
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | LalKuan Ghaziabd
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 4thPointer | Support | feb2020 | 40150
Previous Employer 1 | Ars-Traffic | Support ITIL | 12 Feb2020 | 30000
Previous Employer 2 | Jio | NOC | Sep 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check in another browsers
2-Reinstall the browser
3-check network connectivity (ISP/Dongle setting)
4-check firewall setting
5-Raise the case with respective team

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-On the Bluetooth in mobile & speaker
2-Search Bluetooth in system device manager
3-Add the speaker

What according to you makes you a good candidate for customer service or technical support job? | First listen customer carefully & After then try to provide solution
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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