Subject: Tech Support Candidate - ANKIT KUMAR
From: ANKIT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 03:10:05 -0500

| | Tech Support Test

Name | ANKIT KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9871965360
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech India Pvt Ltd | Network support engineer | N/A | 20,000
Previous Employer 1 | Maksat India Pvt Ltd | RF ENGINEER | 31/March/2019 | 16000
Previous Employer 2 | Dinesh Sai construction Pvt Ltd | Network engineer | 31/July/2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check internet and check cmd tool with ping then check browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open mobile setting >> Bluetooth ON >> searching device name >> connect by pairing.
What according to you makes you a good candidate for customer service or technical support job? | Both
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |