Subject: Tech Support Candidate - mohd saif
From: mohd saif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 03:05:22 -0500

Tech Support
Test

Name

mohd
saif

E-mail

[email-masked]

Phone Number

(+91) 9717277396

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Rajaouri garden

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - advance
Hardware - Advanced
Speakers &
Audio
Virtualization

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Beehive Systems

Technical support
Engineer

N/A

25000

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.If searching doesn't work, then there's reason
to

believe that you're not connected to the Internet.

Fix the connection issue before proceeding.

2.Check if the Website is Down for Everybody or

Just Me.

3.Contact your network admin to provide the

access to this IP address if it is blocked.

4. Check HOST file entry in your own system

if it is blocked provide the access.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings.

Tap the Bluetooth option.

Turn on Bluetooth.

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it's often a button with a Bluetooth symbol on it.

After your speaker is paired – the technical term for connecting two
Bluetooth devices – you won’t need to go through that set-up again. Just
make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate
for customer service or technical support job?

Working
as Technical Support Engineer for more than 16 months in a real time and
highly dynamic professionalized  work environment helps me to adapt the
things very quickly and helps me to stay motivated for any new opportunity that
makes me stand out of the crowd.

On a scale of 1 - 5
please rate your fluency in spoken English

5