Subject: Tech Support Candidate - mukesh sahu
From: mukesh sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 02:54:44 -0500

| | Tech Support Test

Name | mukesh sahu
E-mail | [email-masked]
Phone Number | (91) 9795240192
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Work from home Sultanpur  U.P
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Office 365 Apps

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Virtusa | Senior Consultant | Currently working | 34000
Previous Employer 1 | Hcl technologies | Analyst | 29 june | 17000
Previous Employer 2 | Megasoft | NOC support | April 2017 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if Internet is working ok if Internet is working fine I will try in other browser. Incase it works ok in different browser I will reset current browser and clear cookies and flush dns
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth in phone and check if its discoverable.  Turn on the Bluetooth speaker and check if its discoverable. In phone i will search for Bluetooth speaker name and tap to connect it
What according to you makes you a good candidate for customer service or technical support job? | I am very quick in problem solving. I solve issue in such manner so customer is fully satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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