Subject: Tech Support Candidate - Shraddha Jha
From: Shraddha Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 23:53:35 -0500

| | Tech Support Test

Name | Shraddha Jha
E-mail | [email-masked]
Phone Number | (208011) 9140613057
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur (U.P.)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IP solution technologies | IT Support engineer | 26-01-2021 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first I will check my internet connection and if everything is ok with my internet connection then I will run a windows troubleshooter, and even after that problem continues then I will restart my system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first turn on the speakers and after that turn on the Bluetooth of your mobile phone and scan for the available devices and then paired with the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | My knowledge, Politeness when I am talking to anyone, and my patience while listening to others. All these things make a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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