Subject: Tech Support Candidate - Pulkit Jindal
From: Pulkit Jindal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 14:31:30 -0500

| | Tech Support Test

Name | Pulkit Jindal
E-mail | [email-masked]
Phone Number | (91) 9899427470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kishan ganj North delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vishal mega mart | IT EXECUTIVE | 31 july 2020 | 33000
Previous Employer 1 | Kg softech pvt ltd | Hardware & networking | 22 nov 2019 | 27000
Previous Employer 2 | Gold square pvt ltd | Technical support | 30 june 2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first used this website with https because this is secure news channel. So we used this website with secure https:// www.ndtv.com . Check any firewall and proxy not available on browser settings, pls disable the firewall or open the port 443 in firewall settings. In proxy select automatically option is selected your site is used. Check ping command sometimes dns server is blocked so you can't open the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly click the button of Bluetooth in your speaker. Go to Bluetooth settings in mobile settings. Speaker blue tooth name given pls click the name & connect the Bluetooth sometime password asked, it is written on the box of speaker to connect the Bluetooth speaker on mobile phn.
What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge of technical support. I also have deal the customer. I know customer satisfaction and customer need for troubleshooting their problems. So I exactly know the technical problem faced by customers
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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