Subject: Tech Support Candidate - Narendra Bahadur Singh
From: Narendra Bahadur Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 13:13:31 -0500

| | Tech Support Test

Name | Narendra Bahadur Singh
E-mail | [email-masked]
Phone Number | (91) 9840491826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | INterglobe Technologies | Process Associate | 18th Septemeber2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try clearing history and cache.
2. Try using https://www.ndtv.com
3. Try resetting the settings of the browser.
4. Will restart browser, if the issue still exists then
will try in a different browser to cross-check the
issue.
5. If it's working in another browser then will re-install that particular browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Will turn on the Bluetooth speaker.
2. will check(in setting) the list in Bluetooth list of devices present and then will Tap on it to connect (for some devices need to follow the manufacturers manual)

What according to you makes you a good candidate for customer service or technical support job? | Friendly and professional customer service, approachable. Providing resolutions by understanding the customer needs. Strong interpersonal skills are proven through customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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