Subject: Tech Support Candidate - ashish kumar rathor anil kumar rathor
From: ashish kumar rathor anil kumar rathor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 12:00:00 -0500

| | Tech Support Test

Name | ashish kumar rathor anil kumar rathor
E-mail | [email-masked]
Phone Number | (0512) 7518660994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | monark software and tech support | techanical support | | 15500
Previous Employer 1 | congniscint bussiness solution pvt. ltd. | techanical suppoty | 185 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-first we check the network in  system.
2- we are going to the setting check the network setting.
3-then we check the cable . it is connected in the system properly or not.
4-we check the server box and check it's properly working or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-First we are connect the plug in switch box.
2-turn on speaker via remote.
3-take the remote and turn on bluetooth fuction.
4-then on the bluetooth and search the speker blue tooth name.
5-connect the bluetooth sperker in mobile
6-your system ready for use

What according to you makes you a good candidate for customer service or technical support job?

1-first candidate are good listening
2-candidate always in positive mood.
3-candidate have good understanding.
4-candidate always ready for the support.
5-candidate have good communication skill.
6- candidate have good techanical khowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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