Subject: Tech Support Candidate - Vicky Kumar
From: Vicky Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 11:13:01 -0500

| | Tech Support Test

Name | Vicky Kumar
E-mail | [email-masked]
Phone Number | (+91) 9140700765
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Source Dotcom Pvt Ltd | Technical support executive | 31-01-2021 | 18890
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check url is secured or not ,then try to use new tab and also clear history and cookies .Check that issues are resolved or not if not I will try to use url on other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly open blutooths of both devices and pair the speakers name of mobile phone .if paired the device ,then  I will use speakers by mobile phones
What according to you makes you a good candidate for customer service or technical support job? | According to me,firstly try to resolved issue at a time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |