Subject: Tech Support Candidate - Kush Kumar
From: Kush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 10:15:55 -0500

| | Tech Support Test

Name | Kush Kumar
E-mail | [email-masked]
Phone Number | (+19) 8860432153
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Saninfotech | IT Admin | 2020 | 24000
Previous Employer 1 | Jc network | Fresher | 2013 | 5000
Previous Employer 2 | PNP Computech | Sr.IT | 2014 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check what the problem is?
After seeing that problem then I will give his solution.
Example
First Issue Internet Problem.
Second website server issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will first turn on mobile Bluetooth than
I  turn on  speakers.

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge for this job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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