Subject: Tech Support Candidate - Ruby Roy
From: Ruby Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 10:09:57 -0500

| | Tech Support Test

Name | Ruby Roy
E-mail | [email-masked]
Phone Number | (91) 9437776861
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bhubuneswar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical support | February | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While opening a website if error comes first I will close the app and will restart it once again and will make sure opening the app in correct format and while searching on browser will see whether it is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are 2 steps

1.

What according to you makes you a good candidate for customer service or technical support job? | I can resolve the issue and try my best in understanding customer issues and convince customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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