Subject: Tech Support Candidate - Manohara chary Ramoji
From: Manohara chary Ramoji <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 09:38:16 -0500

| | Tech Support Test

Name | Manohara chary Ramoji
E-mail | [email-masked]
Phone Number | (91) 9030171002
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cgs private limited | L1 | N/a | 14216
Previous Employer 1 | Br retail India private limited | Audit | Jun-2020 | 14456
Previous Employer 2 | Q connect | L1 | Jun 2018 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check network is available or not - if it is correctly connected then I will check for cables any damages is there then i will troubleshoot in system any lan driver available or not  if it is available I will troubleshoot in network and adapters
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth should be on both Bluetooth speaker and mobile phone we will pair the both mobile and speaker it will connect directly
What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |