Subject: Tech Support Candidate - Manjli Sharma
From: Manjli Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 09:24:19 -0500

| | Tech Support Test

Name | Manjli Sharma
E-mail | [email-masked]
Phone Number | (+91) 7015765471
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indrapuram, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienerziger | Sr. Engineer | 06-sep-2020 | 18000
Previous Employer 1 | Ienerziger | Customer service executive | 01-nov-2018 | 16500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check the internet connectivity,  if issue has not been resolved. Then check the website link is correct or not. After that to open the link on another web brower, if issue has not been resolved then I will to check to open the website in different phone or laptop.if issue has not been resolved. lastly, I called to website supporter.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, on the Bluetooth of speakers after that on the Bluetooth of phone and click on searching device. To select the device(which wants to select and play) then connected, done
What according to you makes you a good candidate for customer service or technical support job? | I have  2 years of experience in BPO sector. I am a good candidate for both services.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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