Subject: Re: Tech Support Candidate - Shivkant Verma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jan 2021 07:19:23 -0700 (MST)

Bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Jan, 2021, at 19:17, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shivkant Verma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 25 January 2021 at 6:58 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shivkant Verma 

	

	
	
			Tech Support Test 
		
	Name 	Shivkant Verma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(98212) 41422 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida sector 49 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Amazon development center India pvt ltd 	csa 	4 January 2021 	19,000 
Previous Employer 1 	Renovision services pvt ltd 	DSS L2 	7 February 2020 	15,000 
Previous Employer 2 	Jeet infotech 	DSS L1 	31 August 2019 	13,000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.First of all I will check the website URL is typed correctly. 
2.After that I will check if Internet is working or not. 
3.If both are fine open a new tab and check if other websites are opening or not. 
4.Try clearing browser cookies and caches. 
5.I will check if proxy server refusing the connection. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.First of all I will turn on bluetooth in both devices. 
2.After that from mobile I will search nearby available bluetooth device. 
3.After finding the desired device I will click on add a new device,it will connect my mobile to bluetooth speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	First of all I think my experience in this particular field.I have experience in resolving customers queries.I have both technical support and customer service experience in past.I have positive attitude towards customers and always willing to help and solve their queries. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4