Subject: Tech Support Candidate - kanaparthi lakshumaiah
From: kanaparthi lakshumaiah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 09:11:22 -0500

| | Tech Support Test

Name | kanaparthi lakshumaiah
E-mail | [email-masked]
Phone Number | (+91) 9652498451
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Hardware - Basic
python

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Focus softek pvt ltd | system admin | 05/02/2021 | 31k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The reason for the error causing some websites not loading is because of DNS lookup failed - it means having trouble connecting to the server via its domain name. It may be because your IPv4 DNS records are not configured correctly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. touch and hold Bluetooth
2.tap new pair device and connect new pair device
3.follow on -screen instructions

What according to you makes you a good candidate for customer service or technical support job? | the candidate understands the bigger purpose of technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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