Subject: Re: Tech Support Candidate - Aman Dwivedi
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 25 Jan 2021 14:09:52 +0000

I called him, he picked my phone at once…his next round with Saurabh needs to be arranged on Tuesday as he is travelling. His expectation is minimum 38-40k in hand, his accent is Indian, ok spoken

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 January 2021 at 7:22 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Aman Dwivedi

No response

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 25 Jan, 2021, at 18:03, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Aman Dwivedi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 22 January 2021 at 7:17 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aman Dwivedi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aman Dwivedi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8860236634
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Senior Technical Support Associate      Currently working       30000
Previous Employer 1     Eclerx services private limited Analyst 1 June 2018     17000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  To troubleshoot the websites issues on browser we will follow the steps mentioned below.
1. At first we check the internet connection if it is connnected or not.
2. We will check the internet is working or not by browsing in other device.
3. If internet is working and system is connected and still the website is opening in that case we will close the browser and open the browser again to check if it works or not.
4. Still not working then we will another tab to check, we will check for the website is allowed to open and not restricted from the privacy tab next to URL.
5. If everything works fine then we will go ahead and delete the history and cache memory to further troubleshoot.
6 If still the issue is same, then we will reset the browser setting from settings options in browser.
7. If the issue still not resilved then we will uninstall and reinstall the brower to check of it works or not.
8. Still the same issue and nothing option left then e we will consult the senior to assist further or contact the support team of that particular browser to assist further and help.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go into the settings option on your phone.
2 Then go into Bluetooth option.
3. Please turn the Bluetooth on. It will start serachjng for nearby Bluetooth devices and will show them to connect.
4. Now switch on the Bluetooth speaker. Turn on the Bluetooth of speaker.
5. Not find the Bluetooth device mana of speaker in search list on phone.
6. Tab the name of the device on phone once found to connect the phone with speakers.

This is how my Bluetooth speakers connects. I take given the steps according to that.
What according to you makes you a good candidate for customer service or technical support job? According to me I have worked as technical support associate for 2.5 years and my complete experience is in tech support only.
I have a good knowledge of how to interact with customer and handle them during the bad situations. I have interacted with customers over phone a lot and resolved these issues over calls only within the kimited time. My communication skills are also good and I am more confident when on call which leave a good impression on client if we are talking with them head to head.
My voice tone is also not so loud and i talk in very gentle and saft manner.
These are some qualities of mine which make me the perfect candidate for Support jobs. Even I enjoy alot while interacting with customers.
On a scale of 1 - 5 please rate your fluency in spoken English  5