Subject: Re: Tech Support Candidate - Ariz Iqbal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jan 2021 07:08:26 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Jan, 2021, at 18:06, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Ariz Iqbal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 25 January 2021 at 5:41 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ariz Iqbal 

	

	
	
			Tech Support Test 
		
	Name 	Ariz Iqbal 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8285419929 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Saket 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Aws 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Vertexplus 	Support engineer 	Currently working 	20000 
Previous Employer 1 	Netcomm ot sol pvt ltd 	System engineer 	31/8/2020 	15000 
Previous Employer 2 	Globallogic 	Associate analyst 	20/2/2019 	13000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, I will check if lan is connected or wifi is turned ona nd connected or not. 
Secondly, I will check proxy settings. 
Then I will clear cookies and browser cache. 
If working from home, then I will try different network. 
Restart my system and router(if I am at home). 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First, goto mobile settings and then bluetooth section. Turn on bluetooth option and discoverable to other device option. 
Switchon bluetooth heqdphone and once it appears on system screen click to connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	Since the start of my career ive been working as a support engineer and helping customers to makethe business process easy. I love to make people understand difficult technical terms in a very lamen language so the end user understands the issue and is always content with my resolution. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5